Distance Sales Agreement

This agreement is drawn up for orders placed through our website under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. By confirming an order, the buyer declares that they have read and accepted these terms.

Last updated: 05-10-2026

1. Parties

Seller

Company: [Company Legal Name]
Address: [Full Address]
Phone: [Phone]
Email: [Email]
MERSIS No: [MERSIS No]
Tax Office and No: [Tax Office / No]

Buyer

The person whose name, address and contact details are given on the order form.

2. Subject

The subject of this agreement is the sale and delivery of the product the buyer orders through the website. The type and quantity of the product, the total price including taxes and the delivery details appear in the order summary.

3. Price and payment

The product price is the amount shown in the order summary. Any extra charges such as shipping or installation are shown before the order is confirmed. Payment is made by the methods offered on the site. Card details are processed on the payment provider's system.

4. Delivery

Products are delivered to the address in the order summary. The delivery time is given at order stage and in any case does not exceed thirty days from the order date. The buyer should inspect the package on delivery, refuse a damaged package and have the damage recorded in a written report.

5. Right of withdrawal

The buyer may withdraw from the agreement within fourteen days of receiving the product, without giving a reason and without penalty. Notice of withdrawal is given in writing to [Email] or to the address above. The product must be returned unused and in its original packaging. The price is refunded within fourteen days of the notice reaching us.

6. When the right of withdrawal does not apply

The exceptions listed in the Regulation on Distance Contracts apply. In particular, goods prepared to the buyer's requests or personal needs, meaning seats made to custom dimensions, custom upholstery or custom design, cannot be returned under the right of withdrawal. The buyer is told at the time of ordering whether a product is made to order.

7. Defective goods

If a delivered product is defective, the buyer may use the options the law gives: free repair, replacement, a price reduction or withdrawal from the agreement. Warranty period: [Warranty period]. Defects can be reported to [Email].

8. Disputes

For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the buyer's place of residence are competent, within the monetary limits in force.

9. Corporate buyers

For large, project-specific orders placed on behalf of a company, institution or organisation, a separate written contract may be drawn up. In that case the written contract prevails.

10. Entry into force

By confirming the order, the buyer is deemed to have accepted all terms of this agreement.